Return Policy

Thanks for shopping at Toughfit! 

If you are not entirely satisfied with your purchase, we're here to help.

  1. If you received a DEFECTIVE good or a product of WRONG SIZE, we will ship you a new product and cover the shipping expense.

  2. If you don't like the product, you have 35 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will be responsible for paying for the return shipping costs. 

  3. You can submitted a return request on the Toughfit messaging system, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

When Will I Receive My Refund?

Once we receive your item, we will inspect it and immediately notify you on the status of your refund after inspecting the item. If approved, the money will be refunded to your original method of payment within a week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

If you have any questions on how to return your item to us, contact us HERE.

Customer Service: 9:00 - 5:00 pm PST(working day)

+1 315 636 0959

Final Sale Items

Please note if the item is marked “sale”, it does not qualify for a return and cannot be refunded.
If you’re shipping an item over $75, you could consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.